Pesqa’s Privacy Commitment
Please read this Privacy and Cookies Policy to learn about our privacy practices. By visiting www.pesqa.com (the “Website”), you are accepting the practices described herein. Pesqa offers online travel services through its own website and through other online platforms such our social media sites. The information that follows applies to all of these platforms.
Pesqa Fishing Tourism, Inc., (hereinafter called “Pesqa,”, Pesqa.com, “we” or “our”) is the owner and operator of the Site, Pesqa.com, and recognizes the importance of protecting the privacy of information we collect from you. Subject to the terms set forth herein, Pesqa is committed to respecting your privacy and protecting your personal information.
This Policy explains how Pesqa collects, uses, stores, shares and protects information, including personal information. Pesqa is committed to collecting, using, storing, sharing and protecting your personal information responsibly. By using Pesqa’s website, you consent to the collection of personal information. We may use your personal information with third parties without your consent; therefore, if you do not want such information shared with third parties, you must not use this site and its services. Information that is provided will be used, stored and shared for the purposes set forth herein. This Policy covers both online and offline activities, including information that we collect through this website and any other information we may receive from you.
What kind of personal information does Pesqa collect from you? Depending on how you interact with Pesqa, we may collect from you various types of information, which are described in more detail below. In some instances (and unless we say otherwise below), we may combine one type of information with another, and store them together in our records. Other than as set forth herein, we strive to limit the amount of information we collect and store to that which is necessary to provide you the relevant services. Pesqa uses such information for all legal purposes and to provide products and services to you, so that you may make a travel reservation with us.
a) Personal Contact Information.
Pesqa may collect personally identifiable information, including, but not limited to, your name, mailing address, email, cookies, internet protocol (IP) addresses and telephone numbers (home, cell, etc.) entered on the Website. We typically collect personal contact information for registration activities, reservations, customer service and customer feedback. The personal information that you provide may also be used in connection with cookies and web beacons (discussed below) to improve your experience while using the Site and its Services, including remembering your preferences, customizing content or advertising you may see. We may also email you information concerning discounts, deals, products, or additional services, which we think may interest you.
b) Non-personal Information.
In addition to the personal information, described above, we may collect the following non-personal information without limitation: i) “Cookies”: A “cookie” is an element of data that a website can send to your browser, which may then be stored on your system, ii) “Internet Protocol Address” or “IP Address”: An “IP Address” is a number that is automatically assigned to your computer when you are on the Internet. When you request pages from our Site, our servers log your IP address, iii) “Web Beacons”: A “web beacon” or “clear gif” is a small graphic image on a webpage or web-based document that a website uses to determine information about a user. The reason for collecting such information is to generally improve the Site and your ability to use it. Cookies can control the type of advertising that is displayed on your browser. Cookies and web beacons can track the date and time you used the Site, your language preferences, and other data that help make your web navigation experience easier and more convenient. We, or our service providers, may use your IP address when you access the Site to assist with delivery of geographically targeted advertisements.
c) Payment Information.
We use Stripe as a payment processor, so they may keep items of payment information. This includes any information that you use to make a reservation, such as your credit or debit card details (cardholder name, card number, expiration date, etc.), as well as check information, or other forms of payment (if such are made available). This also includes the billing name, billing address and phone number associated with your form of payment. Stripe, on our behalf, only collects payment information for purchases of reservations or other products or services that may be offered. If you create an account with us, your payment information (along with your reservation history and other related preferences) may be stored, by Stripe, under your account.
d) Technical Computer Information.
This includes any information about the computer system, or other technological device, that you may be using to access the Website. We typically collect this information through the use of automated technologies, such as cookies and web beacons. Examples of technical computer information may include your computer’s IP address, operating system type, and web browser type. If you access our Website via a mobile device such as a smartphone, the collected information may also include your phone’s unique device ID, location, and other similar mobile device data. Technical computer information is not typically associated with your personal contact information.
e) Website Usage Information.
This includes information about how you use and navigate our websites and applications, including which links you click on, which pages or content you view, and other similar information or statistics about your interactions with the Website, or links associated with the Site, (e.g., date and time of visit, which site you came from, etc.). This information is captured using automated technologies such as cookies and web beacons, and may be collected regardless of the device you may be using (computer, smartphone, tablet, etc.). Website usage information may be associated with your personal contact information.
f) Customer Feedback.
This includes information that you voluntarily share with us about your experience in using our products, information and/or services, including our Website. Examples may include unsolicited comments and suggestions, testimonials, or other feedback about what you may have liked (or disliked) about your experience in using our products, information or services.
g) Other Information.
This refers to any other information that we might need to collect for the specific travel reservation forms, features, or other services you are using or requesting. What this information might include will vary depending on the method of collection and the specific purpose(s) for which the information is being collected.
h) Email Correspondence
We may collect information from you if you correspond with us via email. For example, if you send an email to customer service, we may obtain certain information about you (such as your contact email address).
Why does Pesqa collect, use and share your personal details?
• Reservations: First and foremost, we use your personal information to complete and administer your online reservation and forward your reservation details to the provider you have booked.
• Account administration: We offer a user account facility on our Website for Providers. We use the information you give us to administer your user account, allowing you to manage your bookings, account settings, trip details, and customer information.
• Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
◦ When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time.
◦ Based on the information you share with us, individualized offers may be shown to you on the Website or on third-party websites, including social media sites.
• Other communications: There may be other times when we get in touch by email depending on the contact information you share with us. There could be a number of reasons for this:
◦ We may need to respond to and handle requests you have made.
◦ If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the provider again or fill in all the reservation details from scratch.
◦ When you use our services, we may send you a questionnaire to invite you to provide a review about your experience with Pesqa.
◦ We may also send you other material related to your reservation, such as how to contact Pesqa or a provider, or a summary of previous reservations you made through Pesqa.com.
• Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
• Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does Pesqa use social media?
We use social media to promote our provider services and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Pesqa.com website. When you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Pesqa uses social media by maintaining accounts on several social media sites. These social media services may allow you to share information with Pesqa. When you register with a social media app, you will be told which information will be shared with Pesqa. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience on our websites. It facilitates such things as personalizing our Website to suit your needs, connecting you with your friends on travel destinations and analyzing and enhancing our travel-related services.
We may also enable you to sign in to Pesqa.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does Pesqa share your data with third parties?
In certain circumstances, we may share your personal data with third parties:
a) The service you booked: In order to complete your reservation, we need to transfer relevant reservation details to the provider you have booked. This may include information such as your name, your contact details, your payment details and any preferences you specified when making a booking.
b) Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.
c) Third Party Service Providers: We may use third party service providers to help us operate our business, or administer activities on our behalf, such as sending emails, fulfilling your product and service requests, updating information, mailing products or managing payments. We may share your information with these third parties for limited purposes. These third parties are only allowed to use your information for the specific task they’ve been hired to do, and for no other purpose. They’re also required to keep your information confidential and secure.
d) Business Transfer: The consent customers have provided herein to the use of their personal information by Pesqa shall also extend to any person or corporation to which Pesqa may transfer its business, or in the event of a merger, sale or assignment of all or a portion of our assets or stock.
f) Other Disclosures: We may disclose your personal information where required, or permitted, by law or to protect and defend our rights.
What is a cookie?
A cookie is a small amount of data that a website places on your computer.
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
Our goal is to provide our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our Website uses the following types of cookie:
• Technical cookies: We use technical cookies to show you our Website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our Website to function properly.
• Functional cookies: We also use functional cookies to remember your preferences and to help you to use our Website efficiently and effectively, for example, by remembering your searches and the provider you viewed earlier. These functional cookies are not strictly necessary for the functioning of our Website, but they add functionality for you and enhance your experience.
• Analytics cookies: We use analytics cookies to gain insight into how our visitors use the Website, to find out what works and what does not, to optimize and improve our Website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Website.
• Commercial cookies: We use commercial cookies to show you Pesqa.com advertisements on other Websites. This is called “retargeting” and it aims to be based on the destinations you have been searching for and the provider you have viewed.
How long do Pesqa cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on any of the cookies we use is five years from your last visit to our Website. You can erase all cookies from your browser any time you want to. To remove Pesqa cookies from your browser, go to the following link (please note that when you click on this link, all Pesqa cookies will be removed immediately) Purge Cookies.
How can you recognize Pesqa.com cookies?
You can find our cookies in your browser settings.
Does Pesqa.com use third-party cookies?
Yes, Pesqa uses the services of trusted and recognized online advertising and marketing companies. Pesqa may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
Who has access to Pesqa cookie data?
Only Pesqa has access to Pesqa.com cookies. Cookies placed by third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our Website. Also, opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It> means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
Does Pesqa.com use web beacons?
As well as using cookies, Pesqa sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our Website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation, to track conversion with partner websites and to analyze the traffic patterns of users to optimize the travel-related services we bring to you.
What security procedures does Pesqa put in place to safeguard your personal information? In accordance with British Columbia data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
Measures You Can Take
It is also important for you to play a role in keeping your information safe. When signing up for any online account, please be sure to choose an account password that is hard for others to guess and never to reveal it to anyone else. If you use a shared or public computer, never choose to have your login ID or password remembered and make sure to log out of your account every time you leave the computer. You may, at any time limit, or discontinue, your use of the Site, or its information and services. You must understand, however, that even after you terminate your use of the Site, we may still retain certain personal information in our databases and servers. In addition, we are not responsible for updating, or removing, your personal information contained in the lists or databases of third parties who have been provided information as permitted by this Policy.
How can you control the personal information you have given to Pesqa?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at firstname.lastname@example.org. Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to email@example.com with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, for record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Pesqa.com website and choosing to remove your account.
Who is responsible for the processing of personal information on the Pesqa.com website and apps?
Pesqa controls the processing of personal information on its websites and mobile apps. Pesqa Fishing Tourism, Inc., is incorporated under the laws of the British Columbia and has its offices at 2298 Bowker Avenue, Victoria, BC, Canada. If you have any suggestions or comments about this privacy notice, please send an email to firstname.lastname@example.org
OTHER IMPORTANT INFORMATION
This section provides additional policy information that is important for you to know or that we may be required to tell you by law.
a) Minor Children
Pesqa does not solicit, nor accept, personal information from, or market to, children under the age of 18.
b) Links to Other Websites
This site may contain links to other sites that are not operated by Pesqa and we are not responsible for the contents of such other websites. In particular, Pesqa is not responsible for the privacy notices, or practices, provided in such other websites. We provide such links only as a convenience and the inclusion of such links do not necessarily imply endorsement of the other sites by Pesqa.
c) Opting Out or Modifications
If you prefer not to receive email messages, text messages or other communications from Pesqa about new products, promotions or other information, you may opt out at any time from receiving such messages by following the “unsubscribe” instructions in such email or text message you received.
Peqa.com reserves the right to make changes to this Policy. In the event we make a material change to this Policy, it will be posted here. We encourage you to check this page regularly since your continued use of the Peqa.com websites after any such changes will be deemed to constitute your acceptance of such changes.